Request a Repair
Repair Service - Call 611 or (out-of-area) Call (904) 259-5099
(See testing procedures in your local telephone directory.)
Monday through Friday - 8 A.M to 5 P.M.
Evenings, Weekends and Holidays - Call 611 and leave your name, telephone number, location address, and a brief trouble description. (A service technician will retrieve your message between 8 A.M. and 5 P.M. on Saturdays. Other messages will be retrieved on the next working day.)
For Emergencies Only - After office hours - Call 611 and then call one of the telephone numbers from the recorded instructions.
Note: Northeast customers calling from outside local area Monday through Friday - Call toll-free 1-877-838-5695 between 8 A.M. and 5 P.M. If your local telephone service is provided by an Alternative Local Service Provider, you must call that provider for repair service.