Energy Assistance

You MUST fill out a new application, every winter season, even if you have received services before. You MUST fall at or below 135% of federal poverty income guidelines to qualify. You MUST turn in all requested supporting documents even if you've had LIHEAP before. Copies of Social Security cards, income, and etc. are not kept on file from year to year. It is your responsibility to provide our office with these documents each year. Leaving a voicemail is VERY important during LIHEAP season: messages should be short, to-the-point, and limited to your name, a working phone number, and a brief message. If in doubt, hit 0 for a receptionist. We are NOT able to contact your utility company, pledge payment, or postpone a shut-off until all paperwork is complete. Applications are processed in the order they are received (with the exception of crisis cases). Most applications will be processed the day AFTER they are received in this office, but our staff has up to 30 days to process non-crisis cases and up to 48 hours to process crisis cases. Please plan for this accordingly. It is YOUR responsibility to contact your utility company to see if you have a remaining balance that must be paid after or before we can make a pledge. Never assume your entire bill has been paid.

 Energy Assistance funds cannot be used to pay utility deposits, water, sewer, trash, cable, internet, or phone bills.  Our staff reserves the right to end any phone conversation or in-person interaction that becomes abusive, whether verbally (yelling, cursing, name calling, etc.) or physically (invasion of space, pushing, poking, etc).