OneAZ Credit Union
Accessing your Online Banking account
OneAZ Credit Union’s Member Care Center is available Monday through Friday from 8:00 a.m. to 6:00 p.m (Arizona Time) and can be reached at 1.844.One.AZcu (1.844.663.2928).
How do I sign up for Online Banking?
Signing up for Online Banking is easy and takes just minutes—simply enter the following information:
User ID: Enter your account number
If this is unsuccessful or you do not remember the authorization code established, please call our Member Care Center at 1.844.One.AZcu (1.844.663.2928) and we will help you reset your password. You can also reset your password at any of our branch locations.
Why am I unable to log in to Online Banking?
The following are some reasons why you might not be able to log in to Online or Mobile Banking:
Passwords must meet the criteria that are required by the Credit Union.
All passwords are case-sensitive. Industry best practices and information security standards recommend frequent password changes and we encourage our members to consider these security practices.
If you can view the other areas of our website but are unable to access Online Banking, it may indicate a problem accessing secured websites. Both your browser and Internet service provider must support secured sites. Use your Browser Settings section to verify your security settings. An upgrade to your browsers such as Microsoft® Internet Explorer or Firefox may be necessary.
If you are using one of the recommended browsers and are still experiencing a problem, the problem may lie with your own Internet service provider (ISP). This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites. Contact your company's Data Processing Department or Information Technology Department regarding the problem or try to access Online Banking from another location. If you are running a personal firewall at home, you may want to temporarily disable it to see if it is not allowing access to Online Banking.
Return to the login screen to start a new session. This error indicates that you did not accept one or more cookies. To enter the secured encrypted site, you must accept the cookies. Since there are several cookies within Online Banking, it is suggested that you disable the cookie alert within your browser while viewing account information. An upgrade to your
What are the minimum browser requirements for Online Banking?
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APR = Annual Percentage Rate. Rates include a .25% discount on auto loans with automatic payment deduction from a OneAZ Credit Union checking account; rates will be .25% higher on loans that do not meet this requirement. Payments are not adjusted with the discount. Subject to credit and program guidelines.