carolyn stein & Associates


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(305) 931-3237
20281 E. Country Club Dr #505
Aventura l, Florida 33180

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Develop a Host Attitude!

Empower Your Employees for Customer Service

Customer care begins with acknowledging your customers needs, knowing your product and training your employees to reflect your company’s highest standards.

The following topics are included in our workshop. All topics will be customized to our clients needs

  • What exactly is a host attitude?
  • Defining and measuring exceptional customer service
  • War stories from the trenches
  • How first impressions sell
  • Handling a dissatisfied customer
  • Answering complaints
  • Do your employees display professional behavior?
  • Responding to incoming calls
  • A reality checklist – are you meeting high standards?
  • Obtaining customer feedback
  • Stressing product knowledge
  • Ethics in customer service
  • Creating a productive workplace environment
  • Hiring, firing, reviewing
  • Outreach into the community

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We owe our success to the wonderful partnerships we have established with our esteemed clients. Our clients range from major corporations to large and small businesses, as well as associations that represent many industries and non-profit organizations. We have traveled around the world presenting our workshops.